Customer Service Representative Hiring in Top Bpo's.

Recruitify_HR; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR in Taguig, Metro Manila, seeks an experienced Customer Service Representative to deliver top-notch support across phone, email, and chat. You will guide customers through products and services, resolve queries, and maintain precise records in our systems.

Ideal candidates hold a Bachelor’s degree and 3–5 years of customer service experience, with strong communication and empathy and proficiency in customer service software. A fast-paced, collaborative environment awaits.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of customer service experience.
• Strong communication and interpersonal skills.
• Proficient with customer service software and tools.
• Ability to work in a fast-paced, multi-tasking environment.
• Empathy and patience when assisting customers.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers in navigating products and services, resolving queries.
• Maintain detailed records of customer interactions and database updates.
• Collaborate with team members to improve service delivery and address issues.
• Meet and exceed performance metrics for customer satisfaction and issue resolution.

Skills

Communication

Interpersonal skills

Multitasking

Empathy

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Helpdesk tools

Job description

Description

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Assist customers in navigating products and services, resolving queries effectively.
• Maintain detailed records of customer interactions and database updates.
• Collaborate with team members to improve service delivery and address common issues.
• Meet and exceed performance metrics for customer satisfaction and issue resolution.

Requirements

• Educational Qualifications:Bachelor’s degree in a relevant field.
• Experience Level:3–5 years of experience in customer service or a similar role.
• Skills and Competencies:Strong communication and interpersonal skills.
• Skills and Competencies:Proficiency in using customer service software and tools.
• Qualities and Traits:Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Qualities and Traits:Empathy and patience when dealing with customers.