Customer Service Representative Hiring in Top Bpo's.

Recruitify_HR; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service outsourcing company in Metro Manila is seeking candidates with 5–10 years of experience in customer service. The role involves providing exceptional service through phone, email, and chat, resolving inquiries, and maintaining product knowledge. Ideal candidates will have strong communication skills and proficiency in customer service software. A high school diploma or equivalent is required, and further education is a plus. This position involves working in a fast-paced environment.

Qualifications

• 5–10 years of experience in a customer service role.
• Further education is a plus.
• Patient, empathetic, and able to handle challenging situations calmly.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues in a timely manner.
• Maintain thorough knowledge of product offerings and services.

Skills

Strong communication skills

Proficient in customer service software

Proficient in Microsoft Office Suite

Education

High School diploma or equivalent

Job description

Description

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain a thorough knowledge of product offerings and services to assist customers appropriately.
• Document customer interactions and feedback accurately in the system.
• Work collaboratively with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–10 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using customer service software and Microsoft Office Suite.
• Qualities and Traits: Patient, empathetic, and able to handle challenging situations calmly.
• Working Conditions: Fast-paced environment with the ability to work various shifts as required.