Customer Service Rep Hiring in a Top BPO. Salary upto 35K.

Recruitify_HR; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A leading BPO company is seeking a Customer Service Representative in Quezon City, Philippines. The candidate will provide exceptional customer support through various channels including phone, email, and chat. Responsibilities include resolving inquiries efficiently, maintaining product knowledge, documenting interactions, and collaborating with team members to enhance customer experience. Candidates must possess a high school diploma and 3-5 years of relevant experience, demonstrating strong communication skills and a customer-focused approach.

Qualifications

• Educational qualifications should include a High School Diploma or equivalent.
• Experience in customer service of at least 3-5 years is required.
• Strong verbal and written communication skills are necessary.
• Ability to document interactions accurately in CRM systems.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries and issues efficiently.
• Maintain high product knowledge to assist customers.
• Document customer interactions accurately in the CRM.
• Collaborate with team members to improve processes and customer experience.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving mindset

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Responsibilities

• Provide exceptional customer support through various channels including phone, email, and chat.
• Resolve customer inquiries and issues in an efficient and timely manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions accurately and update CRM systems as required.
• Collaborate with team members to improve processes and enhance the customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 35 years in customer service or related field.
• Skills and Competencies: Strong verbal and written communication skills.
• Responsibilities and Duties: Ability to handle difficult situations with professionalism.
• Qualities and Traits: Customer-focused with a problem-solving mindset.
• Working Conditions: Ability to work in a fast-paced BPO environment.