[HELLOCONNECT] Procurement Team Leader

HelloConnect; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Long service benefits

HMO coverage

Mental health support

Leave benefits

Life insurance

Learning budget

360 Learning access

Global BPO culture

Job summary

HelloConnect in Manila is seeking a Procurement Team Leader to guide a Purchasing Coordinators team within the NA Supply Chain Enablement function. You will drive operations, ensure data integrity, and optimize purchasing performance across regions.

The role emphasizes leadership, KPI governance, and continuous improvement, with responsibilities spanning supplier management, invoicing accuracy, and cross-region collaboration. A strong background in procurement and leadership is essential.

Qualifications

• At least a four-year college graduate preferably with a strong background in Supply Chain Operations, Management or any Business-related course.
• At least three years experience working within procurement, supply chain and/or as a data entry clerk. At least one year of people management experience is required.
• Experience managing or reporting on KPIs.
• Experience in SOP development and implementation.
• Strong coaching, performance management, and feedback skills.
• Ability to delegate tasks, prioritize effectively, and consistently meet deadlines.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficient in ERP systems, Google Workspace, inventory management, and transportation management systems.
• Experience using AI tools is a plus.

Responsibilities

• Lead a team of Purchasing Coordinators to accurately and efficiently carry out purchasing activities.
• Partner with local HelloConnect supply chain cluster teams to execute daily operations with governance.
• Ensure data accuracy and correct flow of information to stakeholders.
• Drive team performance and accountability across core metrics including OTIF and timely invoicing.
• Own inbound supply chain operations including supplier management and KPI tracking.
• Define governance and reporting framework to escalate risks in NA supply chain.
• Establish and drive consistency across regions and balance workload.
• Generate SOPs to ensure onboarding and BAU operations for the team.
• Pursue continuous improvement by harmonizing and automating purchasing processes.
• Report performance to key stakeholders and provide actionable insights.
• Provide guidance and feedback to meet performance goals and deadlines.
• Act as subject matter expert and model problem solving behaviors.
• Remain flexible to changing business needs and cover absences when required.

Skills

Team leadership

Procurement

KPI reporting

SOP development

Coaching

Stakeholder mgmt

Prioritization

Problem solving

AI tools

Education

Bachelor's degree (4-year)

Tools

ERP systems

Google Workspace

Inventory management

Transportation management

Job description

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

As a Procurement Team Leader, you will take on a key responsibility in leading a team of Purchasing Coordinators within our NA Supply Chain Enablement function, contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

• Lead a team of Purchasing Coordinators to accurately and efficiently carry out purchasing activities
• Partner closely with local HelloFresh supply chain cluster teams to execute daily operations through ruthless prioritization, clear governance and alignment on strategic initiatives.
• Ensure data accuracy and correct flow of information to relevant stakeholders involved in the daily activities.
• Drive team performance and accountability across core metrics, ensuring On Time, In Full (OTIF) delivery, maintaining zero past-due invoices, and securing accurate, timely execution of coordinator responsibilities.
• Ownership of the inbound supply chain operations involving operational supplier management, purchasing, delivery tracking and KPI management for your category area.
• Define a governance and reporting framework to escalade and manage risks throughout the NA supply chain.
• Establish and drive consistency across all regions and assign workload in the team accordingly to ensure team objectives are met. Regularly review team capacity to reallocate resources effectively and strengthen the service capabilities.
• Generate documentation in the form of SOPs to ensure efficient onboarding and BAU operations of your team.
• Build a continuous improvement culture to harmonize and automate the purchasing process. Compile tooling requests and recommendations.
• Set up measures to report on performance of the Purchasing services, present to key stakeholders and provide actionable insights.
• Provide guidance, support and feedback to ensure that all team members meet their performance goals and deadlines. Motivate your team to go above and beyond.
• Serve as the subject matter expert of the team, role modeling problem solving behaviours
• Remain flexible and responsive to changing business needs, supporting on day to day tasks as needed and covering absences when required

What You’ll Bring

• At least a four-year college graduate preferably with a strong background in Supply Chain Operations, Management or any Business-related course.
• At least three years experience working within procurement, supply chain and/or as a data entry clerk. At least one year of people management experience is required.
• Experience managing or reporting on KPIs
• Experience in SOP development and implementation.
• Strong coaching, performance management, and feedback skills.
• Ability to delegate tasks, prioritize effectively, and consistently meet deadlines.
• Strong communication, stakeholder management, and problem-solving skills.
• Proficient in ERP systems, Google Workspace, inventory management, and transportation management systems.
• Experience using AI tools is a plus.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time