HELLOCONNECT Logistics Coordinator

HelloFresh; Manila; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Long Service Benefits (anniversarybonu

Mental health support

HMO medical coverage

Generous leave benefits

Life insurance

Learning & development budget

Access to 360 Learning platform

Global BPO environment

Work-life balance

Job summary

HelloConnect in Manila, Philippines, is seeking a detail-oriented professional to own end-to-end order execution, from file prep to system uploads, fulfillment release, and final confirmation. The role blends order management, logistics coordination, reporting, and data analysis to drive operational excellence and customer satisfaction.

You will investigate discrepancies, manage daily exceptions, and translate insights into actions.

Qualifications

• 2+ years of experience in fulfillment, logistics, supply chain, e-commerce, data operations, or related field.
• Strong analytical and problem-solving skills with ability to identify trends and discrepancies.
• Advanced proficiency in Excel or Google Sheets (lookups, pivot tables, formulas, data validation).
• Strong data interpretation skills and ability to translate findings into actions.
• Excellent organizational skills and attention to detail in data and processes.
• Ability to manage time-sensitive, repetitive processes with accuracy.
• Strong written and verbal communication with proactive stakeholder updates.
• Investigative and follow-through skills to drive issues to resolution.
• Adaptability and willingness to learn new tools and systems.
• Experience with reporting tools, data visualization, basic SQL, automation, or third-party fulfillment partners is a plus.

Responsibilities

• Coordinate daily order processing and fulfillment within established timelines.
• Review, validate, and maintain order data for completeness and accuracy.
• Manage order updates, inventory exceptions, and fulfillment changes.
• Analyze operational data to identify discrepancies and improvement opportunities.
• Maintain trackers and reports for team visibility and decision-making.
• Collaborate with internal teams and external partners to resolve order-related issues.
• Monitor order progress and deadlines, flag delays or risks early.
• Communicate risks, delays, and unresolved issues clearly to stakeholders.
• Maintain up-to-date process documentation and procedures.
• Identify opportunities to improve accuracy, efficiency, and automation.

Skills

Analytical skills

Excel/Sheets proficiency

Data interpretation

Organizational skills

Communication skills

Investigative skills

Adaptability

Independent working / Collaboration

Customer-focused mindset

SQL / Reporting tools

Tools

SQL basics

Job description

Job Description:

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in ensuring that customer orders are processed accurately, efficiently, and on time. You will owner the daily end-to-end execution of customer orders, from preparing and validating order files through system upload, fulfillment release, and final confirmation.The role combines order management, logistics coordination, operational reporting, and data analysis. The ideal candidate is highly analytical and detail-oriented, with a strong focus on data accuracy and operational excellence. They will manage daily exceptions, investigate discrepancies, proactively identify operational risks and improvement opportunities, and translate data-driven insights into effective actions, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you dont meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Coordinate daily order processing and fulfillment, ensuring customer orders are handled accurately and within established timelines.
• Review, validate, and maintain order data to ensure completeness, accuracy, and alignment with operational requirements.
• Manage order updates, inventory exceptions, and fulfillment changes, ensuring issues are accurately documented and resolved in a timely manner.
• Analyze operational data to identify discrepancies, recurring issues, trends, and opportunities for process improvement.
• Maintain accurate operational trackers and reports, providing clear and actionable summaries to support team visibility and decision-making.
• Collaborate with internal teams and external partners to investigate and resolve order, inventory, and fulfillment-related issues.
• Monitor order progress and operational deadlines, proactively identifying potential delays or risks and taking appropriate action.
• Communicate risks, delays, discrepancies, and unresolved issues clearly and proactively to relevant stakeholders.
• Maintain accurate and up-to-date process documentation, including trackers, procedures, and other operational resources.
• Identify opportunities to improve operational accuracy, efficiency, and automation, leveraging data and process insights to support continuous improvement.
• Support data-driven and operational projects as needed, contributing to broader team initiatives and business objectives.

What you’ll bring

• With 2 years professional experience in fulfillment, logistics, supply chain, e-commerce, data operations, or a related field.
• Strong analytical and problem-solving skills, with the ability to assess data, identify trends and discrepancies, and develop effective solutions.
• Advanced proficiency in Microsoft Excel or Google Sheets, including lookups, pivot tables, formulas, data validation, and the management of large datasets.
• Strong data interpretation skills, with the ability to review information, identify anomalies, and translate findings into actionable insights.
• Excellent organizational skills and attention to detail, particularly when managing data and operational processes.
• Ability to manage time-sensitive and repetitive processes while maintaining a high level of accuracy and consistency.
• Strong written and verbal communication skills, with a proactive approach to sharing updates, raising concerns, and collaborating with stakeholders.
• Strong investigative and follow-through skills, with the ability to identify discrepancies, determine root causes, and drive issues through to resolution.
• Adaptability and willingness to learn, with the ability to quickly understand and navigate new tools, systems, and processes.
• Ability to work independently while effectively collaborating with cross-functional teams and broader business stakeholders.
• Customer-focused mindset, with a strong commitment to operational accuracy, service quality, and continuous improvement.
• Experience with reporting tools, data visualization, basic SQL, automation, or third-party fulfillment partners is considered an advantage.

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your familys peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where youll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time