Healthcare Virtual Assistant — Patient Scheduling & Admin

Snapscale; Davao City; Remote; PHP 469,000 - 714,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Government-mandated benefits

13th month pay

Other employee incentives

Opportunities for career growth and发展

Fun and supportive working environment

Job summary

Snapscale is seeking a proactive Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice. This full-time role blends front-office and back-office duties, from patient engagement to scheduling and insurance tasks, with HIPAA-compliant communication.

Ideal candidates communicate confidently, show initiative, and can manage multiple tasks with high accuracy, while delivering patient-focused service in English.

Qualifications

• Experience communicating with patients or members clearly and professionally.
• Handling scheduling, confirmations, reminders, and telehealth coordination.
• Lead management, outreach, or appointment conversion experience is a plus.
• Strong English communication, both spoken and written.
• Highly organized, detail-oriented, and able to work independently.
• Willingness to learn new healthcare systems and improve workflows.
• Knowledge of HIPAA-compliant procedures and patient confidentiality.

Responsibilities

• Handle patient/member calls, messages, inquiries, and concerns.
• Manage appointment scheduling, confirmations, reminders, and telehealth coordination.
• Support DPC member engagement, intake, registration, and inquiries.
• Follow up with leads from paid social media campaigns and assist with member conversion.
• Maintain accurate lead, patient, and member records and follow-up documentation.
• Coordinate referrals, insurance verification, and prior authorizations.
• Assist with medical records, lab results, prescriptions, and provider follow-ups.
• Manage EMR, patient portals, online chat, and HIPAA-compliant communications.
• Prepare provider schedules, daily agendas, statements, and administrative reports.
• Support claims follow-up, payment inquiries, patient satisfaction, and outreach.
• Track pending tasks, ensure closed-loop follow-up, and identify workflow improvements.

Skills

Patient comms

Appointment scheduling

Lead management

HIPAA compliance

Detail-oriented

English proficiency

Independent worker

Job description

Snapscale is seeking a proactive Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care practice. This full-time role blends front-office and back-office duties, from patient engagement to scheduling and insurance tasks, with HIPAA-compliant communication.

Ideal candidates communicate confidently, show initiative, and can manage multiple tasks with high accuracy, while delivering patient-focused service in English.