Health Care Provider Services Rep – Makati

Optum Philippines; Makati; On-site; PHP 279,000 - 424,080; Full time

Job summary

Optum Philippines is seeking a Provider Services associate to support health care providers by phone, resolving eligibility, benefits and billing questions. The role emphasizes compassionate service in a fast, high-volume environment.

You will build rapport with providers, learn our products, document issues, and adhere to company policies. High school diploma and basic Windows skills are required; healthcare experience is a plus.

Qualifications

• High school diploma, GED or equivalent work experience.
• Familiarity with computer and Windows PC applications.
• Ability to listen attentively, build rapport and respond compassionately.
• Strong problem-solving skills to assess and recommend solutions.

Responsibilities

• Answer incoming phone calls from health care providers and identify the type of assistance needed.
• Resolve issues on the first call by navigating systems to identify status and respond appropriately.
• Deliver information in a positive manner to build relationships with providers and their staff.
• Document provider issues and report overall trends.

Skills

Active listening

Empathy

Problem solving

Communication skills

Education

High school diploma / GED

Tools

Windows OS

Job description

Optum Philippines is seeking a Provider Services associate to support health care providers by phone, resolving eligibility, benefits and billing questions. The role emphasizes compassionate service in a fast, high-volume environment.

You will build rapport with providers, learn our products, document issues, and adhere to company policies. High school diploma and basic Windows skills are required; healthcare experience is a plus.