Provider Support CSR - Healthcare Helpdesk Specialist

Optum Philippines; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

Optum Philippines is seeking a Customer Service Representative to assist health care providers by answering calls and resolving issues. You will need strong problem-solving skills and the ability to navigate computer systems effectively.

The ideal candidate should have a high school diploma or equivalent experience, familiarity with Windows applications, and a compassionate approach to customer service. Join us to contribute to our mission of advancing health outcomes.

Qualifications

• Experience with customer service and problem-solving skills.
• Familiarity with computer and Windows PC applications.
• Ability to listen and respond to customers in a compassionate manner.

Responsibilities

• Answer incoming phone calls from health care providers.
• Resolve issues on the first call and navigate complex systems.
• Document provider issues and report trends.

Skills

Problem solving

Customer rapport building

Computer skills

Education

High school diploma, GED or equivalent work experience

Job description

Optum Philippines is seeking a Customer Service Representative to assist health care providers by answering calls and resolving issues. You will need strong problem-solving skills and the ability to navigate computer systems effectively.

The ideal candidate should have a high school diploma or equivalent experience, familiarity with Windows applications, and a compassionate approach to customer service. Join us to contribute to our mission of advancing health outcomes.