Healthcare Support Specialist — Chat & Ticketing

Reliasourcing Inc.; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer support firm is seeking a Customer Support Representative for an onsite position in Pasay. The ideal candidate should have a minimum of 1 year in customer support, preferably in a healthcare setting with HIPAA compliance. They will manage customer inquiries via chat and a ticketing system, ensuring customer satisfaction. Strong written communication skills and experience with ticketing systems like Zendesk or Jira are essential for this role. Opportunities for growth in a dynamic environment await the right candidate.

Qualifications

• At least 1 year of experience in customer support or technical support.
• Experience in Healthcare account and HIPAA compliance.
• Experience supporting US-based or international clients is an advantage.

Responsibilities

• Manage and resolve customer concerns via chat and create tickets.
• Provide accurate solutions based on company policies.
• Maintain clear written communication with customers.

Skills

Strong written communication skills

Attention to detail

Problem resolution

Basic verbal communication skills

Tools

Zendesk

Freshdesk

Jira

ServiceNow

Job description

A customer support firm is seeking a Customer Support Representative for an onsite position in Pasay. The ideal candidate should have a minimum of 1 year in customer support, preferably in a healthcare setting with HIPAA compliance. They will manage customer inquiries via chat and a ticketing system, ensuring customer satisfaction. Strong written communication skills and experience with ticketing systems like Zendesk or Jira are essential for this role. Opportunities for growth in a dynamic environment await the right candidate.