Healthcare Customer Service Pro - Patient & Claims

Caldwell Communications Consultancy Philippines; Pasig; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Job summary

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to join their on-site team in Pasig. The candidates will handle patient inquiries, insurance queries, and service-related concerns. Responsibilities include responding to inquiries via phone, chat, or email, guiding clients on healthcare services, and assisting with claims. Ideal candidates are high school graduates with strong customer service skills and basic computer proficiency. This full-time role offers competitive pay and career growth opportunities.

Qualifications

• Must be a High School or Senior High School graduate; college students preferred.
• Customer-oriented with high attention to detail.
• Basic computer skills and ability to multitask.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A healthcare consultancy firm is seeking Healthcare Customer Service Representatives to join their on-site team in Pasig. The candidates will handle patient inquiries, insurance queries, and service-related concerns. Responsibilities include responding to inquiries via phone, chat, or email, guiding clients on healthcare services, and assisting with claims. Ideal candidates are high school graduates with strong customer service skills and basic computer proficiency. This full-time role offers competitive pay and career growth opportunities.