Customer Service Representative

Reliasourcing Inc.; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A customer support firm is seeking a Customer Support Representative for an onsite position in Pasay. The ideal candidate should have a minimum of 1 year in customer support, preferably in a healthcare setting with HIPAA compliance. They will manage customer inquiries via chat and a ticketing system, ensuring customer satisfaction. Strong written communication skills and experience with ticketing systems like Zendesk or Jira are essential for this role. Opportunities for growth in a dynamic environment await the right candidate.

Qualifications

• At least 1 year of experience in customer support or technical support.
• Experience in Healthcare account and HIPAA compliance.
• Experience supporting US-based or international clients is an advantage.

Responsibilities

• Manage and resolve customer concerns via chat and create tickets.
• Provide accurate solutions based on company policies.
• Maintain clear written communication with customers.

Skills

Strong written communication skills

Attention to detail

Problem resolution

Basic verbal communication skills

Tools

Zendesk

Freshdesk

Jira

ServiceNow

Job description

Job Title: Customer Support Representative (Healthcare)

Work Arrangement: Full Onsite - Double Dragon, Pasay

Job Description

We are looking for a Customer Support Representative to manage customer inquiries primarily through chat and a ticketing system. The role requires strong written communication skills, attention to detail, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction.

Responsibilities

• Manage and resolve customer concerns via chat and creating ticket
• Create, update, and track support tickets following SLA guidelines
• Provide accurate and timely solutions based on company policies and procedures
• Escalate complex issues to the appropriate teams when necessary
• Maintain clear and professional written communication with customers
• Document interactions, resolutions, and follow-ups in the ticketing system
• Handle occasional voice support as required

Qualifications

• At least 1 year of experience in customer support or technical support
• Experience in Healthcare account and HIPAA compliance
• Hands-on experience using ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow, etc.)
• Experience supporting US-based or international clients is an advantage
• Strong written English communication skills
• Basic verbal communication skills for limited voice support