Healthcare Scheduling Specialist - Night Shift, HMO, Growth

Private Advertiser; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Fixed Night Shift

Weekends Off

HMO Coverage Starting Day 1 + 1 Free/1

Job summary

Private Advertiser is seeking an experienced healthcare scheduling specialist to join our patient-centric team in Mandaluyong. You will manage appointments, handle calls, and provide accurate information while driving sales opportunities.

This on-site role focuses on data accuracy, privacy, and meeting performance targets. The ideal candidate brings solid healthcare scheduling experience in a BPO, strong communication, and a proven ability to manage multiple conversations with precision.

Qualifications

• High school graduate or equivalent.
• 1 year 6 months of healthcare scheduling experience in a BPO setting.
• 2 years of sales BPO voice experience.
• 6 months of traditional sales plus 1.5+ years of healthcare voice experience.
• 2 years of traditional sales experience; non-BPO experience is accepted.

Responsibilities

• Coordinate and manage healthcare appointments accurately and efficiently.
• Handle inbound and outbound voice interactions with patients and customers.
• Provide clear information about healthcare services, appointment availability, and next steps.
• Use consultative sales techniques to understand customer needs and recommend services.
• Maintain accurate customer and appointment records in systems.
• Follow healthcare scheduling procedures, quality standards, and data privacy requirements.
• Resolve scheduling concerns professionally and escalate as needed.
• Meet service, quality, productivity, and sales targets.

Skills

Verbal communication

Active listening

Customer service

Multitasking

Education

High school diploma

Job description

Private Advertiser is seeking an experienced healthcare scheduling specialist to join our patient-centric team in Mandaluyong. You will manage appointments, handle calls, and provide accurate information while driving sales opportunities.

This on-site role focuses on data accuracy, privacy, and meeting performance targets. The ideal candidate brings solid healthcare scheduling experience in a BPO, strong communication, and a proven ability to manage multiple conversations with precision.