Compassionate Night-Shift Patient Appointment Scheduler

Our Clients; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Our Clients in Quezon City, Philippines, is hiring a Patient Appointment Scheduler for onsite night shift to support healthcare operations. The role focuses on coordinating patient appointments, handling inquiries, and ensuring timely connections with providers to deliver a positive patient experience.

The ideal candidate has at least 2 years in healthcare scheduling, excellent English communication, and the ability to manage multiple priorities in a fast-paced environment while maintaining

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience in healthcare scheduling, patient access, medical administration, or related healthcare support.
• Experience in hospital, physician practice, specialty clinic, or healthcare BPO environment preferred.
• Familiarity with EMR/EHR systems such as Epic, Athenahealth, or similar platforms is an advantage.
• Knowledge of medical terminology and healthcare appointment workflows is preferred.

Responsibilities

• Schedule, reschedule, and cancel patient appointments across different specialties and provider locations.
• Handle inbound and outbound calls related to appointment scheduling, reminders, and follow-ups.
• Assist patients with general scheduling inquiries and appointment-related concerns.
• Review patient information to ensure accurate appointment assignments based on provider availability and scheduling guidelines.
• Coordinate with healthcare providers, clinical teams, and external offices to facilitate patient appointments.
• Maintain accurate patient demographics, insurance details, and appointment records in the system.
• Verify insurance information and identify referral or authorization requirements.
• Escalate urgent or sensitive patient concerns to the appropriate clinical personnel.
• Ensure accurate documentation of patient interactions and scheduling activities.
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Support service quality, patient satisfaction, and operational efficiency.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Multitasking

Confidentiality

Education

High school diploma

Job description

Our Clients in Quezon City, Philippines, is hiring a Patient Appointment Scheduler for onsite night shift to support healthcare operations. The role focuses on coordinating patient appointments, handling inquiries, and ensuring timely connections with providers to deliver a positive patient experience.

The ideal candidate has at least 2 years in healthcare scheduling, excellent English communication, and the ability to manage multiple priorities in a fast-paced environment while maintaining