Senior Quality Manager (Healthcare)

Lennor Group; Cebu City; On-site; PHP 1,422,000 - 1,703,000; Full time

Job summary

Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, partners with a global provider of revenue cycle management and specialized clinical services to fill a Senior Quality Manager position based in Cebu City. This role leads the quality function, ensuring client and regulatory standards are met and drives continuous improvement.

The ideal candidate has 7+ years in Quality Management within a BPO, US healthcare exposure, and advanced Excel skills to

Qualifications

• Bachelor's degree required.
• 7+ years in Quality Management within a BPO environment, US Healthcare experience preferred.
• Lean Six Sigma Green Belt certification preferred.
• Strong analytical, leadership, and communication skills.

Responsibilities

• Lead Quality Managers and Quality Analysts to achieve quality objectives.
• Oversee quality audits and ensure compliance with client requirements, HIPAA, and internal standards.
• Analyze quality metrics and drive corrective actions and improvements.
• Develop and maintain quality dashboards and reports using advanced Excel.
• Partner with Operations, Training, and clients to drive process improvements.
• Lead governance meetings with internal and client stakeholders.
• Drive continuous improvement to enhance quality and efficiency.

Skills

Quality Management

People management

Stakeholder management

Advanced Excel

Quality dashboards

Process improvement

Education

Bachelor's degree in any field

Lean Six Sigma Green Belt

Tools

Microsoft Excel

Job description

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global provider of revenue cycle management (RCM) and specialized clinical services for organizations in their search for a Senior Quality Manager based in Cebu City.

Salary Range: Up to ₱140,000

Work Setup: Onsite

Shift Schedule: Night Shift

Location: Cebu City

The role

We are looking for a Senior Quality Manager to lead the Quality function for our client. This role is responsible for driving quality strategy, ensuring compliance with client and regulatory standards, leading high-performing quality teams, and implementing continuous improvement initiatives to enhance operational performance and customer experience.

Your Responsibilities

• Lead, mentor, and develop Quality Managers and Quality Analysts to achieve quality and business objectives.
• Oversee quality audits and ensure compliance with client requirements, HIPAA, and internal quality standards.
• Analyze quality metrics and performance trends to identify improvement opportunities and implement corrective actions.
• Develop and maintain quality dashboards and reports using advanced Microsoft Excel to support business decisions.
• Partner with Operations, Training, and clients to drive process improvements and maintain quality alignment.
• Lead calibration sessions, business reviews, and quality governance meetings with internal and client stakeholders.
• Drive continuous improvement initiatives to enhance quality, efficiency, and operational performance.
• Ensure compliance with company policies, regulatory requirements, and quality management best practices.

What We're Looking For

• Bachelor's degree in any field.
• At least 7 years of experience in Quality Management within a BPO environment, with a strong background supporting US Healthcare accounts.
• Proven experience in quality auditing, people management, stakeholder management, and performance improvement.
• Advanced proficiency in Microsoft Excel.
• Experience creating and maintaining quality dashboards from scratch.
• Lean Six Sigma Green Belt certification is preferred.
• Strong analytical, leadership, communication, and problem-solving skills.
• Must be willing to work onsite in Cebu City on a night shift schedule.