Impactful Provider Support Specialist

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

Optum is a global health services company looking for dedicated provider services professionals in Makati. You will answer calls from health care providers, determine the type of assistance required, and work to resolve issues on the first contact.

You will build rapport, provide clear information, and document interactions for trend reporting. The role emphasizes compassionate communication, effective problem solving, and adherence to company policies while supporting providers and their staff

Qualifications

• High school diploma or equivalent work experience.
• Familiarity with Windows PC applications and ability to learn new systems.
• Ability to listen actively, build rapport and respond compassionately to customers.
• Strong problem-solving skills to assess issues and recommend solutions.

Responsibilities

• Answer incoming calls from health care providers and identify the type of assistance needed.
• Resolve issues on first call and navigate systems to determine issue status.
• Deliver information in a positive manner to strengthen provider relationships.
• Document provider issues and help track trends for reporting.
• Adhere to company policies and any applicable work arrangement directives.

Skills

Active listening

Computer skills

Problem solving

Customer service

Education

High school diploma

Tools

Windows OS

Job description

Optum is a global health services company looking for dedicated provider services professionals in Makati. You will answer calls from health care providers, determine the type of assistance required, and work to resolve issues on the first contact.

You will build rapport, provide clear information, and document interactions for trend reporting. The role emphasizes compassionate communication, effective problem solving, and adherence to company policies while supporting providers and their staff