Remote Patient Portal Support Specialist

PEAKE Technology Partners, An Omega Systems Company; Philippines; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Continuous improvement and professional development

Strong team culture

Job summary

PEAKE Technology Partners, an Omega Systems Company, seeks a Patient Technology Technician to provide remote support to patients with their healthcare portal. This role requires strong communication skills as you guide elderly patients through technical processes.

The ideal candidate will have experience in customer support and handle patient inquiries with empathy and patience. Join a team that values competence, persistence, and supportiveness in delivering exceptional service.

Qualifications

• Prior experience in customer support or technical helpdesk role preferred.
• Comfortable navigating web-based portals and patient management systems.
• Strong listening skills, especially for frustrated or confused patients.

Responsibilities

• Serve as the primary point of contact for patient support via phone and email.
• Assist patients with account issues providing clear, step-by-step guidance.
• Log, manage, and resolve patient support tickets using ConnectWise.

Skills

Excellent verbal communication

Empathy and patience

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree in a related field

Tools

ConnectWise or similar ticketing platforms

Job description

PEAKE Technology Partners, an Omega Systems Company, seeks a Patient Technology Technician to provide remote support to patients with their healthcare portal. This role requires strong communication skills as you guide elderly patients through technical processes.

The ideal candidate will have experience in customer support and handle patient inquiries with empathy and patience. Join a team that values competence, persistence, and supportiveness in delivering exceptional service.