Onsite IT Helpdesk Technician — Level 1 Support
Accent Micro Technologies, Inc.
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Job summary
Accent Micro Technologies, Inc. is seeking an IT Technical Helpdesk – Level 1 Support to provide first-level assistance for hardware, software, network, and system concerns.
The role involves troubleshooting, device configuration, and managing service requests through the ticketing system, with onsite or remote support in line with customer SLAs. The position is onsite with a 6-day work week, requiring commitment to weekend shifts as scheduled, and it emphasizes timely resolution within SLA
Qualifications
- Bachelor's degree in IT/CS/CE or related field.
- At least 1 year of IT Helpdesk/Support experience.
- Experience with hardware, software installation and troubleshooting.
- Experience using an IT ticketing system to log and track incidents.
- Willing to work onsite 6 days a week, weekends/holidays as schedule requires.
Responsibilities
- Provide Level 1 Helpdesk support for hardware, software, and IT concerns.
- Image configuration and PC deployment.
- Install, configure, and troubleshoot computers, software, networks, printers, scanners, IT equipment.
- Troubleshoot issues and provide step-by-step assistance.
- Assist with computer configuration, software installation/updates, and event setup.
- Log, track, and manage incidents and service requests via the IT ticketing system.
- Provide onsite and remote technical support to users.
- Escalate issues beyond Level 1 to the appropriate team.
- Ensure tasks and requests are completed within SLA.
Skills
Education
Tools
Job description
Accent Micro Technologies, Inc. is seeking an IT Technical Helpdesk – Level 1 Support to provide first-level assistance for hardware, software, network, and system concerns.
The role involves troubleshooting, device configuration, and managing service requests through the ticketing system, with onsite or remote support in line with customer SLAs. The position is onsite with a 6-day work week, requiring commitment to weekend shifts as scheduled, and it emphasizes timely resolution within SLA
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