Healthcare Support Specialist — Blended Phone/Chat

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 213,000 - 255,000; Full time

Benefits offered by this job

Health benefits

Professional development

Career advancement

Performance incentives

Job summary

SAGILITY PH Philippines is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City, Metro Manila. This full-time role combines phone, email, and chat support to deliver excellent service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and uphold healthcare compliance while working in a collaborative, customer-first team environment.

Qualifications

• Two years of college with 6 months work experience.
• College graduate 4 yrs – any course, no experience needed.
• Proven customer service experience in a call center or similar environment.
• Excellent communication skills, both verbal and written, with clear diction and professional tone.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and chat with professionalism and courtesy.
• Provide accurate information and resolve customer issues efficiently and effectively.
• Document all customer interactions accurately in our system to ensure continuity of service.
• Follow established protocols and procedures whilst maintaining compliance with healthcare standards.
• Manage outbound calls to customers as required, following a customer-first approach.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain a professional demeanor and positive attitude throughout all customer interactions.
• Meet or exceed performance targets including call handling times, customer satisfaction scores, and quality metrics.
• Collaborate with team members to share best practices and support one another in delivering exceptional service.

Skills

Customer service

Communication

Multitasking

Time management

Teamwork

Education

Two-year college

College graduate

Tools

CRM systems

Call center software

Job description

SAGILITY PH Philippines is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City, Metro Manila. This full-time role combines phone, email, and chat support to deliver excellent service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and uphold healthcare compliance while working in a collaborative, customer-first team environment.