Customer Care Specialist - Financial Services (AU)

Acquire Intelligence; Quezon City; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic Yearly Kick-Off Parties withmajor

Recognition through Value Awards

Real career growth with internalPromot

14th Month Pay

Generous referral incentives up to ₱42

12 Vacation Leaves

12 Sick Leaves

1 Birthday Leave

Job summary

Acquire Intelligence is seeking a Customer Service Representative to join our Australian Financial Services team. This full-time role is based in Eastwood, Quezon City, serving as the vital link between our clients and their customers with professional, empathetic support.

You will handle inquiries, resolve issues, and ensure compliant service delivery while maintaining high customer satisfaction and first-contact resolution.

Qualifications

• Proven experience in a customer service or call centre environment.
• Excellent communication skills to convey complex information clearly and professionally.
• Strong listening and empathy skills to stay patient under pressure.
• Proficient with computer systems and CRM tools; able to navigate multiple applications.
• Ability to multitask and manage several customer interactions simultaneously.
• Attention to detail and accuracy in handling customer data and transactions.

Responsibilities

• Answer inbound calls from customers seeking assistance, information, and support regarding financial services and products.
• Listen actively to customer concerns and provide accurate, helpful solutions in a professional and courteous manner.
• Process customer requests including account inquiries, transaction processing, and service modifications.
• Troubleshoot and resolve issues, escalating complex matters when needed.
• Maintain detailed records of all customer interactions in designated systems.
• Adhere to compliance, security protocols, and company policies during interactions.
• Identify opportunities to cross-sell or promote financial services products.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Meet and exceed performance targets such as call handle time and customer satisfaction.
• Participate in training and professional development programs.

Skills

Customer service

Communication

Active listening

CRM tools

Multitasking

Attention to detail

Problem-solving

Independence

Teamwork

Adaptability

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Telephone systems

Job description

Acquire Intelligence is seeking a Customer Service Representative to join our Australian Financial Services team. This full-time role is based in Eastwood, Quezon City, serving as the vital link between our clients and their customers with professional, empathetic support.

You will handle inquiries, resolve issues, and ensure compliant service delivery while maintaining high customer satisfaction and first-contact resolution.