Healthcare Customer Support Specialist

Cognizant Technology Solutions Philippines Inc.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring for healthcare customer service in Bridgetowne, Quezon City. You will handle inbound inquiries about benefits, claims, enrollment, and payments, delivering courteous, accurate support to healthcare clients.

The role emphasizes adherence to privacy, compliance, and quality metrics while collaborating with internal teams to resolve issues promptly. No experience is required, but strong English communication and a customer-focused mindset

Qualifications

• Senior High School graduate or equivalent (Old Curriculum).
• No experience required; open to BPO/CS/Healthcare backgrounds.
• Strong written and spoken English; customer-focused with interpersonal skills.
• Willing to work onsite in Bridgetowne, Quezon City with shifting schedule.

Responsibilities

• Handle healthcare benefits and claims support inquiries.
• Provide inbound voice customer support.
• Assist with enrollment, payments, and service requests.
• Document interactions and maintain records in company systems.
• Resolve concerns professionally while ensuring a positive experience.
• Follow privacy and compliance procedures.
• Collaborate with internal teams for timely resolution.
• Meet quality, productivity, and customer satisfaction targets.

Skills

English communication

Customer service

Problem solving

Education

Senior High School (Old Curriculum)

Job description

Cognizant Technology Solutions Philippines Inc. is hiring for healthcare customer service in Bridgetowne, Quezon City. You will handle inbound inquiries about benefits, claims, enrollment, and payments, delivering courteous, accurate support to healthcare clients.

The role emphasizes adherence to privacy, compliance, and quality metrics while collaborating with internal teams to resolve issues promptly. No experience is required, but strong English communication and a customer-focused mindset