Healthcare Claims & Policy Support Specialist

Cognizant; Cebu City; On-site; PHP 223,000 - 335,000; Full time

Job summary

Cognizant is seeking a detail-oriented Healthcare Insurance Support Specialist in Cebu City, Philippines. The role supports insurance operations by assisting customers, claimants, providers, and carriers, handling inquiries, coordinating services, and maintaining compliant records.

Responsibilities include gathering and reviewing documentation, supporting claims and policy processing, and ensuring quality across systems. The schedule may require weekends and holidays as needed.

Qualifications

• Senior High School Graduate.
• At least 18 months of BPO experience, including healthcare account experience.
• Strong English communication skills, both verbal and written.
• Willing to work onsite at Skyrise Building 4, Cebu IT Park, Cebu City.
• Amenable to working in a shifting schedule, including weekends and holidays, if required.

Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Skills

English communication

Education

Senior High School Graduate

Job description

Cognizant is seeking a detail-oriented Healthcare Insurance Support Specialist in Cebu City, Philippines. The role supports insurance operations by assisting customers, claimants, providers, and carriers, handling inquiries, coordinating services, and maintaining compliant records.

Responsibilities include gathering and reviewing documentation, supporting claims and policy processing, and ensuring quality across systems. The schedule may require weekends and holidays as needed.