Active Recruitment - Customer Service Representative

StackPH; Taguig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

₱7,500 Signing Bonus

₱500 Cash Incentive after passing the final interview

Competitive salary and performance incentives

Career growth opportunities

Supportive work environment

Job summary

A leading customer service provider in Metro Manila is seeking a Customer Service Representative to support healthcare members through phone, email, or chat. The ideal candidate will have at least 6 months of international call center experience, with healthcare account experience being a plus. This role requires you to work 100% onsite in McKinley, Taguig. Competitive salary, signing bonus, and a supportive work environment are offered.

Qualifications

• At least 6 months of experience in a Call Center (International Voice Account).
• Experience in healthcare account is preferred.
• Willing to work 100% onsite in McKinley, Taguig.

Responsibilities

• Provide friendly and professional support to healthcare members through phone, email, or chat.
• Handle inquiries regarding benefits, claims, eligibility, and account concerns.
• Document customer interactions and follow up when necessary.
• Maintain excellent customer service standards.

Skills

Customer support

Communication skills

Problem-solving

Job description

Active Recruitment - Customer Service Representative

Job Description

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund
• Free Meals, Gym Membership

Professional Development

• Job Training
• Maternity & Paternity Leave, Sick Leave, Vacation Leave

Key Responsibilities

• Provide friendly and professional support to healthcare members via phone, email, or chat
• Handle inquiries regarding benefits, claims, eligibility, and account concerns
• Assist customers with service requests and provide accurate information
• Document customer interactions and follow up when necessary
• Maintain excellent customer service and quality standards in every interaction

Qualifications

• At least 6 months Call Center experience (International Voice Account)
• Healthcare account experience is a PLUS
• Willing to complete 1-day onsite hiring process after phone screening
• Must be willing to work 100% Onsite in McKinley, Taguig

What We Offer

• ₱7,500 Signing Bonus once hired
• ₱500 Cash Incentive after passing the final interview
• Competitive salary and performance incentives
• Career growth and advancement opportunities
• Supportive and team-oriented work environment