Customer Service Representative

GECO Asia Pte. Ltd; Tagbilaran; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

20% Night Differential

HMO Coverage starting Day 1

HMO coverage for one dependent upon;

Account Premium Allowance

Flex Fund Allowance (upon hire)

Career growth opportunities

Paid training

Government-mandated benefits

Job summary

GECO Asia Pte. Ltd. in the Philippines is seeking a Healthcare Customer Service Representative to support the Healthcare Account in Bohol. This onsite role emphasizes helping customers with healthcare-related inquiries and delivering top-notch service.

We value BPO experience, strong English communication, and the ability to work shifting schedules, weekends, and holidays. Benefits include Day 1 HMO, dependent coverage, night differential, and growth opportunities.

Qualifications

• College graduate with at least 6 months of BPO experience, OR Senior High School Graduate/College Undergraduate with at least 1 year of BPO experience.
• Strong customer service orientation.
• Good English communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Knowledgeable in MS Office applications and internet browsing.
• Willing to work onsite in Bohol.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Handle customer inquiries related to healthcare services through phone support.
• Provide accurate information while delivering excellent customer service.
• Resolve customer concerns efficiently and professionally.
• Maintain accurate records of customer interactions.
• Meet quality and performance standards.

Skills

Customer service orientation

MS Office

Analytical skills

Interpersonal skills

English communication

Willing to work onsite

Shifting schedules

Education

Tools

MS Office

Internet browsing

Job description

WE'RE HIRING: Healthcare Customer Service Representative | Bohol

Build your career in the healthcare industry!

We're looking for dedicated and customer-focused individuals to join our Healthcare Account in Bohol. If you have BPO experience and enjoy helping customers, this could be the perfect opportunity for you!

Location:

Bohol (Onsite)

Position:

Healthcare Customer Service Representative

Benefits

• 20% Night Differential

• HMO Coverage starting Day 1

• HMO coverage for one (1) dependent upon regularization

• Account Premium Allowance

• Flex Fund Allowance (upon hire)

• Career growth opportunities

• Paid training

• Government-mandated benefits

Qualifications

• College Graduate with at least 6 months of BPO experience, OR

• Senior High School Graduate/College Undergraduate with at least 1 year of BPO experience

• Strong customer service orientation

• Good English communication and interpersonal skills

• Strong analytical and problem-solving skills

• Knowledgeable in MS Office applications and internet browsing

• Willing to work onsite in Bohol

• Willing to work on shifting schedules, weekends, and holidays

Job Responsibilities

• Handle customer inquiries related to healthcare services through phone support.

• Provide accurate information while delivering excellent customer service.

• Resolve customer concerns efficiently and professionally.

• Maintain accurate records of customer interactions.

• Meet quality and performance standards.