Operations Supervisor – Healthcare Account (Bacolod)

Teleperformance; Murcia; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Leadership package

Healthcare incentives

Growth path

Job stability

Job summary

Teleperformance Philippines is seeking an Operations Supervisor to lead a healthcare support team in Bacolod. You will coach agents, drive KPIs, and ensure patient-focused service with strict PHI/HIPAA compliance.

The role requires 2–3 years BPO experience with at least 1 year in leadership, plus strong communication and analytical skills. Onsite work in Bacolod is required, with opportunities for growth in a stable, long-term account.

Qualifications

• 2-3 years BPO experience with at least 1 year in leadership.
• Healthcare background (BV, PA, claims, insurance) is a plus.
• Strong communication, coaching, and analytical skills.
• Willing to work onsite in Bacolod.

Responsibilities

• Lead and coach a team of healthcare support agents.
• Manage KPIs: Quality, CSAT, AHT, Attendance, Productivity.
• Ensure compliance with PHI/HIPAA standards.
• Handle escalations and maintain strong client alignment.
• Drive performance improvements through data-based action planning.

Skills

Leadership

Coaching

Analytical skills

Client management

Job description

We're growing our Healthcare operations in Bacolod and looking for an Operations Supervisor who can lead high-performing teams, drive metrics, and deliver exceptional patient-focused service.

What You'll Do

• Lead and coach a team of healthcare support agents
• Manage KPIs: Quality, CSAT, AHT, Attendance, Productivity
• Ensure compliance with PHI/HIPAA standards
• Handle escalations and maintain strong client alignment
• Drive performance improvements through data-based action planning

What You Need

• 2-3 years BPO experience, with at least 1 year in leadership
• Healthcare background (BV, PA, claims, insurance) is a plus
• Strong communication, coaching, and analytical skills
• Willing to work onsite in Bacolod

Why Join Us

• Competitive leadership package
• Healthcare vertical incentives
• Clear growth path in a fast-expanding business unit
• Stable, long-term account with strong career visibility