Healthcare Customer Service Representative

Metacom Careers; Taguig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

HMO coverage

13th month pay

Government-mandated benefits

Paid leaves

Job summary

Metacom Careers is hiring an onsite Healthcare Customer Service Representative for US Healthcare | Voice. You will handle inbound calls, assist with account and benefits inquiries, and provide accurate information while maintaining patient privacy.

Training will be provided to understand healthcare processes and ensure a positive customer experience. The role requires strong English communication, customer-service focus, and willingness to work a shifting schedule.

Qualifications

• Must have good to excellent English communication skills.
• Customer-service oriented mindset with strong listening abilities.
• Willing to work onsite and on a shifting schedule.
• Healthcare exposure is a plus but not required; training provided.

Responsibilities

• Handle inbound calls regarding healthcare-related concerns and inquiries.
• Assist customers with account, benefits, and services questions.
• Verify information and follow standard processes with accuracy.
• Provide clear, accurate information and professional service.
• Escalate complex issues to the appropriate department.
• Maintain confidentiality and protect customer data.
• Meet customer service, quality, productivity, and attendance standards.

Skills

English communication

Customer service

Listening skills

Problem-solving

Attention to detail

Multitasking

Professionalism

Confidentiality

Education

College degree

Job description

HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

START YOUR CAREER IN THE HEALTHCARE BPO INDUSTRY!

Are you confident in communicating with customers and interested in building a career in the healthcare industry? Join our growing BPO team as a Healthcare Customer Service Representative and gain valuable experience in customer service and healthcare support.

POSITION

Healthcare Customer Service Representative

ACCOUNT

US Healthcare | Voice

WORK SETUP

Onsite

SCHEDULE

Shifting Schedule

Role Description

As a Healthcare Customer Service Representative, you will assist customers with their healthcare-related inquiries, account concerns, service requests, and other support needs.

You will be responsible for providing clear and accurate information, addressing customer concerns professionally, and helping ensure a positive customer experience. Comprehensive training will be provided to help you understand the healthcare process and perform your responsibilities effectively.

Key Responsibilities

• Handle inbound customer calls regarding healthcare-related concerns and inquiries.
• Assist customers with account, benefits, services, and other healthcare-related questions.
• Verify customer information and follow established processes and procedures.
• Provide accurate and easy-to-understand information to customers.
• Identify customer concerns and provide appropriate solutions.
• Handle sensitive or difficult customer situations with patience and professionalism.
• Document customer interactions and update information accurately in the system.
• Escalate complex concerns to the appropriate department when necessary.
• Protect customer information and follow proper privacy and confidentiality procedures.
• Meet established customer service, quality, productivity, and attendance standards.

Qualifications

• At least 6 months of BPO experience, OR
• College Graduate with no BPO experience
• Good to Excellent English communication skills
• Customer-service oriented
• Strong listening and comprehension skills
• Strong communication and problem-solving skills
• Willing to work onsite
• Willing to work on a shifting schedule
• Willing to undergo training and learn healthcare-related processes
• Healthcare or medical experience is an advantage but not required, subject to account requirements

Skills & Competencies

• Excellent verbal and written communication
• Active listening and customer empathy
• Strong customer service skills
• Problem-solving and critical-thinking abilities
• Patience and professionalism when handling customer concerns
• Attention to detail and accuracy
• Basic computer and system navigation skills
• Ability to multitask and manage different customer concerns
• Adaptability in a fast-paced BPO environment
• Ability to follow processes and procedures
• Professionalism and confidentiality when handling customer information

What You'll Get

• Competitive salary package
• Paid training – learn the healthcare process while being compensated
• HMO coverage
• 13th Month Pay
• Government-mandated benefits
• Paid leaves
• Career growth opportunities
• Skills development and continuous training
• Supportive work environment
• Opportunity to gain experience in the Healthcare BPO industry
• Stable career opportunity with opportunities for professional development

WHY CONSIDER A HEALTHCARE ACCOUNT?

You don't need to be a healthcare expert to start!

You'll receive training to help you understand the account, healthcare processes, and customer concerns. This role is also an opportunity to develop valuable skills in communication, customer service, problem-solving, account handling, and healthcare support.

Whether you're an experienced BPO professional looking for your next opportunity or a college graduate looking to start your BPO career, this could be your opportunity to grow in the healthcare industry.