Healthcare Customer Care Representative | Entry-Level | Up to ₱30K | Makati

Metacom Careers; Makati; On-site; PHP 305,000 - 365,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is hiring a Healthcare Customer Care Representative for a voice-based healthcare account in Makati. This is an entry-level opportunity with no prior call center or healthcare experience required, and paid training is provided.

As an onsite role, you will handle inbound calls, explain services and benefits, update CRM records, and meet quality targets. Education: college graduate. Shifting schedule includes nights and weekends. Benefits include HMO from day one and 13th month pay.

Qualifications

• College graduate; no prior call center or healthcare experience required.
• Excellent English communication skills.
• Basic computer and typing skills.
• Good listening and attention to detail.
• Willing to work onsite in Makati and in shifting schedules.

Responsibilities

• Answer inbound calls and assist customers with healthcare-related inquiries.
• Provide accurate information about healthcare services, benefits, and accounts.
• Help address eligibility, coverage, and account-related concerns.
• Explain available services and procedures clearly.
• Handle customer concerns professionally and empathetically.
• Record customer interactions accurately in the CRM system.
• Follow account procedures and customer privacy guidelines.
• Meet quality, productivity, and customer service targets.
• Escalate complex concerns to the appropriate team when necessary.

Skills

Good English

Typing skills

Customer service

Attention to detail

Empathy

Willing to learn

Onsite work

Education

College Graduate

Tools

CRM system

Job description

Healthcare Customer Care Representative | Entry-Level | Up to ₱30K | Makati

Metacom Careers is hiring a Healthcare Customer Care Representative for a voice-based healthcare account! If you're looking for an entry-level opportunity in Makati, this could be your chance to start a career in the BPO industry. No call center or healthcare experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting in healthcare customer care may feel challenging, especially when assisting customers with healthcare services, benefits, or account concerns. You might be wondering:

• “What if I don't have BPO or healthcare experience?”
• “Can I learn healthcare processes and terminology?”
• “How do I handle customers with questions or concerns?”
• “Will I receive training before taking actual calls?”

You don't need to know everything before applying. With structured paid training, coaching, and hands-on learning, you can develop the skills and confidence needed to succeed.

Job Details

• Position: Healthcare Customer Care Representative
• Account Type: Voice / Healthcare
• Work Setup: Onsite
• Location: Makati
• Salary Package: Up to ₱30,000
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: Entry-Level; No Experience Required
• Education: College Graduate

Responsibilities

• Answer inbound calls and assist customers with healthcare-related inquiries.
• Provide accurate information about healthcare services, benefits, and accounts.
• Help address eligibility, coverage, and account-related concerns.
• Explain available services and procedures clearly.
• Handle customer concerns professionally and empathetically.
• Record customer interactions accurately in the CRM system.
• Follow account procedures and customer privacy guidelines.
• Meet quality, productivity, and customer service targets.
• Escalate complex concerns to the appropriate team when necessary.

Qualifications

• College Graduate
• No call center or healthcare experience required; customer service experience is an advantage.
• Good English communication skills.
• Basic computer and typing skills.
• Good listening skills and attention to detail.
• Patient, empathetic, and willing to learn.
• Willing to work onsite in Makati.
• Willing to work shifting schedules, including nights, weekends, and holidays.

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers?

• Entry-level friendly — start your BPO career without prior call center experience.
• Paid training — learn healthcare processes before handling customer concerns independently.
• Build valuable skills — improve communication, problem-solving, and customer service abilities.
• Gain industry experience — develop your knowledge of healthcare customer support.
• Explore career growth — work toward future opportunities such as Senior Associate, Quality Assurance, Trainer, or Team Lead.