Customer Support Associate | Career Growth Opportunities

Cognizant Softvision, LLC; Philippines; On-site; PHP 180,000 - 280,000; Full time

Job summary

Cognizant Softvision, LLC is seeking a detail-oriented Healthcare Insurance Support Specialist to assist customers, claimants, providers, and insurance carriers. You will handle inquiries, gather documentation, and support claims and policy processing with precision and compliance.

Role requires at least 6 months BPO experience (healthcare preferred) and strong English communication. Onsite work in Skyrise Bldg. 4, Cebu City is expected.

Qualifications

• Senior High School Graduate.
• At least 6 months of BPO experience preferably in healthcare.
• Good English communication skills.
• Willing to work onsite in Cebu City.

Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Skills

Good English communication

Education

Senior High School Graduate

Job description

Job Summary:

We are seeking a detail-oriented Healthcare Insurance Support Specialist to support insurance and healthcare-related operations by assisting customers, claimants, providers, and insurance carriers. The role involves handling inquiries, coordinating services, conducting assessments, gathering and reviewing documentation, maintaining accurate records, and ensuring quality and compliance throughout the claims and policy administration process.

Key Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Qualifications

• Senior High School Graduate
• At least 6 months of BPO experience preferably in a healthcare account
• Good English communication skills
• Willing to work onsite in Skyrise Bldg. 4, Cebu City

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.