Customer Service Specialist - Healthcare Account

Cognizant Softvision, LLC; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Cognizant Softvision, LLC in Cebu City is seeking a detail-oriented Healthcare Insurance Support Specialist to assist customers, claimants, providers, and carriers with policy information, claims processing, and service inquiries.

The role requires accurate documentation, confidentiality, and compliance across multiple systems; onsite work at Skyrise Building 4, Cebu IT Park, with rotating shifts including weekends.

Qualifications

• Senior High School Graduate.
• At least 18 months of BPO experience, including a minimum of 1 year of healthcare account experience required.
• Strong English communication skills, both verbal and written.
• Willing to work onsite at Skyrise Building 4, Cebu IT Park, Cebu City.
• Amenable to working in a shifting schedule, including weekends and holidays, if required.

Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Skills

English communication

Customer service

Attention to detail

Multitasking

Education

Senior High School

Job description

Job Summary:

We are seeking a detail-oriented Healthcare Insurance Support Specialist to support insurance and healthcare-related operations by assisting customers, claimants, providers, and insurance carriers. The role involves handling inquiries, coordinating services, conducting assessments, gathering and reviewing documentation, maintaining accurate records, and ensuring quality and compliance throughout the claims and policy administration process.

Key Responsibilities

• Handle customer inquiries from claimants, providers, and insurance carriers via phone and email.
• Provide policy, claims, and service information while resolving customer concerns.
• Gather, review, and document information to support claims, underwriting, and policy processing.
• Conduct client assessments and coordinate services with relevant stakeholders.
• Update records, maintain accurate documentation, and process transactions across multiple systems.
• Perform quality assurance checks and ensure compliance with service and performance standards.

Qualifications

• Senior High School Graduate
• At least 18 months of BPO experience, including a minimum of 1 year of healthcare account experience required
• Strong English communication skills, both verbal and written
• Willing to work onsite at Skyrise Building 4, Cebu IT Park, Cebu City
• Amenable to working in a shifting schedule, including weekends and holidays, if required

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.