Healthcare Customer Advocate – Start Your Career in Makati

Optum, a UnitedHealth Group Company; Makati; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development

Inclusive work environment

Healthcare industry experience

Job summary

Optum is hiring a Customer Service Representative to support members with healthcare benefits and services. The role involves responding to inquiries, educating on programs, and coordinating with providers to maximize care.

Onsite work in Makati is required, with shifts including weekends or holidays as needed. The ideal candidate may be a fresh graduate or experienced professional, with strong communication, empathy, and active listening skills.

Qualifications

• Respond to customer inquiries regarding healthcare benefits, eligibility, claims, and related concerns.
• Educate members on healthcare programs and benefit plan options.
• Assist customers in choosing quality care providers and maximizing their healthcare benefits.
• Schedule appointments and coordinate with internal teams and specialists when necessary.
• Provide accurate, timely, and effective resolutions to customer concerns.
• Deliver exceptional customer experiences through empathy, professionalism, and active listening.

Responsibilities

• Respond to customer inquiries regarding benefits, eligibility, claims, and related concerns.
• Educate members on programs and plan options.
• Assist customers in selecting providers and maximizing benefits.
• Schedule appointments and coordinate with internal teams.
• Provide accurate, timely resolutions to concerns.
• Deliver exceptional experiences through empathy and professionalism.

Skills

Customer service

Active listening

Empathy

Effective communication

Education

Any education level welcome (college grad to high school grad)

Job description

Optum is hiring a Customer Service Representative to support members with healthcare benefits and services. The role involves responding to inquiries, educating on programs, and coordinating with providers to maximize care.

Onsite work in Makati is required, with shifts including weekends or holidays as needed. The ideal candidate may be a fresh graduate or experienced professional, with strong communication, empathy, and active listening skills.