Healthcare Inbound CSR: Growth, Night Shift, Great Benefits

ISTA Personnel Solutions; Makati; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Health insurance with free dependents*

10%-night differential

Attendance bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

We encourage you to follow your woes?;

Job summary

ISTA Solutions in Makati is seeking a Customer Service Representative to support our healthcare outsourcing team. You will handle orders, verify insurance, and communicate with facilities to ensure accuracy and timely updates.

The position requires 6 months to 1 year of BPO experience in a voice account, excellent English, and willingness to work weekends and night shifts; onsite at Buendia, Makati, with opportunities to expand responsibilities.

Qualifications

• 6 months - 1 year BPO experience in a voice account.
• US healthcare insurance experience is an advantage.
• Excellent verbal and written English skills.
• Willing to work onsite in Buendia, Makati.
• Amenable working weekends and night shift.

Responsibilities

• Receive and process orders submitted via email, phone, and EMR.
• Accurately and efficiently enter detailed order information into the system.
• Process claims, submit to insurance, verify active coverage, and confirm primary/secondary insurance information.
• Gather insurance eligibility details and obtain prior authorizations when time permits, particularly for non-rush orders.
• Assign and manually dispatch orders to technicians based on region and availability.
• Review completed X-rays/images to ensure the technician performed the correct exam according to the order.
• Send images to the physician/radiologist for interpretation and process returned results.
• Ensure completed results are accurately communicated back to the requesting facility.
• Handle inbound calls and inquiries, including order status updates and general customer questions.
• Manage high-volume orders while maintaining accuracy, attention to detail, and timely communication.
• Potential to expand responsibilities, hours, weekend coverage, and support other operational areas.

Skills

Verbal communication

Written English

BPO experience

Voice account

Job description

ISTA Solutions in Makati is seeking a Customer Service Representative to support our healthcare outsourcing team. You will handle orders, verify insurance, and communicate with facilities to ensure accuracy and timely updates.

The position requires 6 months to 1 year of BPO experience in a voice account, excellent English, and willingness to work weekends and night shifts; onsite at Buendia, Makati, with opportunities to expand responsibilities.