Healthcare CSR (Customer Service Representative)

PILIPINAS TELESERV INC.; Metro Manila; On-site; PHP 223,000 - 402,000; Full time

Job summary

Pilipinas Teleserv Inc. is hiring to handle inquiries from insured members and hospital staff. The role requires a background in medical allied fields and strong communication in English and Filipino. Candidates with call center experience in non-medical courses are welcome, and flexibility for shifts is needed.

Applicants should be comfortable navigating computers and providing helpful, accurate responses to queries and complaints in a fast-paced setting.

Qualifications

• Graduate or undergraduate (completed at least 3 years) of any medical allied course.
• Willing to work on shifting schedules, holidays, and weekends.
• Proficient in English and Filipino, both oral and written communication.
• Non-medical course graduates with call center experience may apply.

Responsibilities

• Will answer inquiries and concerns from insured members (HMO) and hospital staff

Skills

Customer service

Phone handling

Active listening

Bilingual English/Filipino

Computer skills

Flexible scheduling

Education

Nursing

Pharmacy

Physical Therapy

Respiratory Therapy

Medical Technology

Radiologic Technology

Dentistry

Nutrition & Dietetics

Job description

• Will answer inquiries and concerns from insured members (HMO) and hospital staff
• Graduate or undergraduate (completed at least 3 years) of any medical allied course
• (Nursing, Pharmacy, Physical Therapy, Respiratory Therapy, Medical Technology, Radiologic Technology, Dentistry, Nutrition & Dietetics)
• Non-medical course graduate with call center experience may apply
• Can easily navigate computers
• Proficient in both English and Filipino, both oral and written communication
• Has the passion to help customers with their queries and complaints
• With good phone handling and active listening skills
• Willing to work on shifting schedules, holidays, and weekends