Healthcare Customer Care Specialist - Manila, Entry Level

Pilipinas Teleserv Inc.; Manila; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Holiday Gifts

Incentives

Company Social Events

Office Parties

Parking Space

Retirement Plan

Job Training

Professional Development

Job summary

A leading customer service company in Manila is seeking a Healthcare CSR (Customer Service Representative) to handle inquiries from insured members and hospital staff. This full-time on-site role requires a diploma, and candidates with medical allied courses or relevant call center experience are encouraged to apply. Proficiency in both English and Filipino, along with strong customer service skills, is essential. Employees may enjoy perks like performance bonuses and professional development opportunities.

Qualifications

• Will answer inquiries and concerns from insured members and hospital staff.
• Can easily navigate computers.
• Proficient in both English and Filipino, both oral and written communication.
• Has the passion to help customers with their queries and complaints.
• With good phone handling and active listening skills.
• Willing to work on shifting schedules, holidays, and weekends.

Responsibilities

• Answer customer inquiries and concerns regarding health services.

Skills

Customer Service

Problem Solving

Team Player

Call Centre

People Skills

Technical Skills

Interpersonal Skills

Organizational Skills

English Language

Strong Work Ethic

Education

Graduate or undergraduate of medical allied course

Non-medical course with call centre experience

Job description

A leading customer service company in Manila is seeking a Healthcare CSR (Customer Service Representative) to handle inquiries from insured members and hospital staff. This full-time on-site role requires a diploma, and candidates with medical allied courses or relevant call center experience are encouraged to apply. Proficiency in both English and Filipino, along with strong customer service skills, is essential. Employees may enjoy perks like performance bonuses and professional development opportunities.