Healthcare Claims & Support Rep – Onsite Pasay

TASQ; Santa Clara; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

TASQ seeks Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

You will handle inbound/outbound calls, emails, or chats, assist with benefit verification, claims status, billing inquiries, and coverage details, and coordinate with providers, insurers, and internal teams. Onsite role with potential hybrid shift.

Qualifications

• Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability.
• Hospital bedside experience preferred, handling intensive care.
• Willing to work graveyard shift and shifting schedule.

Responsibilities

• Handle inbound and outbound calls, emails, or chats related to healthcare services
• Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details
• Provide accurate information regarding healthcare plans, policies, and procedures
• Coordinate with healthcare providers, insurance companies, and internal departments
• Document interactions and maintain updated patient/member records in the system
• Address and resolve customer concerns in a timely and professional manner
• Escalate complex or clinical-related concerns to appropriate teams when necessary

Skills

Disability claims experience

Healthcare experience

Job description

TASQ seeks Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

You will handle inbound/outbound calls, emails, or chats, assist with benefit verification, claims status, billing inquiries, and coverage details, and coordinate with providers, insurers, and internal teams. Onsite role with potential hybrid shift.