Healthcare Chat & Email Support Specialist
Top Alliance
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Benefits offered by this job
Job summary
Top Alliance in Pasig City, Metro Manila is seeking a Non-Voice Specialist to deliver exceptional chat and email support in a full-time role based in the office. You will respond to inquiries, troubleshoot issues, and guide customers with accurate information, while maintaining detailed records of interactions and working with cross-functional teams.
No prior experience is required as we provide comprehensive training to help you succeed in a fast-paced, customer-centric environment and progress
Qualifications
- Clear and empathetic communication with customers via chat and email.
- Strong written wording for concise responses and guidance.
- Ability to troubleshoot and resolve customer issues effectively.
- Comfort with fast-paced environments and changing priorities.
- Customer-first mindset with a focus on service excellence.
- Familiarity with chat/email software and collaboration tools.
Responsibilities
- Respond promptly to customer inquiries via chat and email.
- Troubleshoot and resolve issues to ensure satisfaction.
- Provide accurate information and guidance to customers.
- Identify improvements to the customer journey and suggest changes.
- Maintain detailed records of interactions for quality and training.
- Collaborate with cross-functional teams to ensure smooth service.
Skills
Tools
Job description
Top Alliance in Pasig City, Metro Manila is seeking a Non-Voice Specialist to deliver exceptional chat and email support in a full-time role based in the office. You will respond to inquiries, troubleshoot issues, and guide customers with accurate information, while maintaining detailed records of interactions and working with cross-functional teams.
No prior experience is required as we provide comprehensive training to help you succeed in a fast-paced, customer-centric environment and progress
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