Healthcare Billing & Insurance Inquiries Specialist

clarkcareers-ventrahealth; Mabalacat; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health in the Philippines is seeking a dedicated Contact Center Specialist to handle incoming calls about patient bills, insurance questions, EOB forms, and payment plans, using multiple systems to resolve billing needs. The role requires a 1-year healthcare call center background, an associate or bachelor's degree, fluency in English, and strong communication and problem-solving skills to document, resolve issues, and collaborate with internal teams.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 1 year of customer service experience in a high-volume healthcare call center preferred.
• Fluency in English and strong communication skills required.
• Knowledge of Explanation of Benefits, insurance plans, ICD-10 and CPT codes preferred.

Responsibilities

• Provides exceptional customer service to callers and troubleshoots billing inquiries.
• Documents, records, and closes issues; ensures timely resolution.
• Collaborates with internal departments to research denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Skills

Customer service

English fluency

Communication skills

Insurance knowledge

Problem solving

Education

Associate's degree (2 years)

Bachelor's degree in related field

Tools

MS Office

EOB systems

Job description

Ventra Health in the Philippines is seeking a dedicated Contact Center Specialist to handle incoming calls about patient bills, insurance questions, EOB forms, and payment plans, using multiple systems to resolve billing needs. The role requires a 1-year healthcare call center background, an associate or bachelor's degree, fluency in English, and strong communication and problem-solving skills to document, resolve issues, and collaborate with internal teams.