Healthcare Billing & Benefits Support Specialist

Ventra Health Global Services Inc.

Mabalacat

On-site

PHP 223,000 - 290,000

Full time

8 days ago

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Job summary

Ventra Health Global Services Inc. is seeking a customer service professional in Pampanga to handle billing inquiries, explain benefits, and document actions and timeframes. The role requires 6 months to 1 year of customer service experience and some college education.

Experience in contact centres and in healthcare or insurance is preferred but not required. The successful candidate will collaborate with internal departments to resolve denials, missing payments, and attorney requests, and will

Qualifications

6 months to 1 year of customer service experience.
Some college education is required.
Contact centre experience preferred but not required.
Healthcare or insurance industry experience preferred but not required.
Ensures proper documentation, recording and closure of issues.
Collaborates with internal departments to research insurance denials, missing payments and attorney requests.
Performs special projects and other duties as assigned.

Responsibilities

Provides exceptional customer service to callers.
Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
Ensures proper documentation, recording, and closure of issues.
Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
Performs special projects and other duties as assigned.