Healthcare Billing & Patient Support Specialist

Ventra Health; Philippines; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health is seeking a Contact Center Specialist to handle inquiries about patient bills, insurance, EOB forms, and payment arrangements, using multiple internal systems to assist with billing needs.

The role requires exceptional customer service skills, documentation, and the ability to collaborate with internal departments to resolve denials and missing payments in a fast-paced healthcare environment.

Qualifications

• Associate's degree (2 years) required; Bachelor's degree in a related field preferred.
• One year of customer service experience in a high-volume, fast-paced environment (healthcare call center experience preferred).

Responsibilities

• Provides exceptional customer service to callers, troubleshoots billing inquiries, explains benefits coverages and actions.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Skills

Customer service

English fluency

Time management

Organizational skills

Interpersonal communication

Teamwork

Education

Associate's degree (2 years)

Bachelor's degree in related field

Tools

ICD-10

CPT Codes

Job description

Ventra Health is seeking a Contact Center Specialist to handle inquiries about patient bills, insurance, EOB forms, and payment arrangements, using multiple internal systems to assist with billing needs.

The role requires exceptional customer service skills, documentation, and the ability to collaborate with internal departments to resolve denials and missing payments in a fast-paced healthcare environment.