Healthcare Billing & Support Specialist — Incentive

Ventra Health, Inc.; Mabalacat; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain benefits coverage, and assist with payment arrangements. The role leverages multiple internal systems to support billing needs in a fast-paced environment.

The candidate should have an associate degree, at least 1 year in a high-volume healthcare call center, and strong English communication skills. A Bachelor's degree is preferred, with opportunities for incentive bonuses and referrals.

Qualifications

• Associates degree required; Bachelor's degree in related field preferred.
• 1 year of customer service experience in a high-volume environment, healthcare call center preferred.
• Fluency in English and ability to explain complex billing information clearly.

Responsibilities

• Answer incoming calls regarding patient bills, insurance, EOB forms, and payment arrangements.
• Document, track, and close issues; ensure accurate records.
• Collaborate with internal departments to resolve insurance denials and payment issues.
• Perform special projects and other duties as assigned.

Skills

Fluency in English

Customer service

Time management

Organizational skills

Communication skills

Teamwork

Reading and interpreting documents

Analytical skills

Education

Associate's degree

Bachelor's degree (preferred)

Tools

Word processing

Spreadsheet software

Database software

Job description

Ventra Health, Inc. is seeking a Contact Center Specialist to handle patient billing inquiries, explain benefits coverage, and assist with payment arrangements. The role leverages multiple internal systems to support billing needs in a fast-paced environment.

The candidate should have an associate degree, at least 1 year in a high-volume healthcare call center, and strong English communication skills. A Bachelor's degree is preferred, with opportunities for incentive bonuses and referrals.