Patient Billing & Contact Center Specialist

globalcareers-ventrahealth; Mabalacat; On-site; PHP 2,250,000 - 3,375,000; Full time

Benefits offered by this job

Performance-based incentives

Referral bonus

Job summary

Ventra Health seeks a Contact Center Specialist to handle patient billing inquiries, explain benefits, and arrange payment plans. You will use multiple internal systems to resolve issues and document outcomes clearly for audit trails.

The role emphasizes accuracy, empathy, and timely resolution of billing questions. Ideal candidates hold an Associate's degree (Bachelor's preferred) and have at least one year of high-volume healthcare call center experience.

Qualifications

• Associate's degree required; Bachelor's preferred.
• One year of customer service experience in a high-volume healthcare call center preferred.
• English fluency and ability to explain complex bills clearly.

Responsibilities

• Provides exceptional customer service to callers, troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
• Ensures proper documentation, recording, and closure of issues.
• Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
• Performs special projects and other duties as assigned.

Skills

Fluency in English

ICD-10 knowledge

CPT codes knowledge

Strong communication skills

Education

Associate's degree (2 years)

Bachelor's degree, related field

Job description

Ventra Health seeks a Contact Center Specialist to handle patient billing inquiries, explain benefits, and arrange payment plans. You will use multiple internal systems to resolve issues and document outcomes clearly for audit trails.

The role emphasizes accuracy, empathy, and timely resolution of billing questions. Ideal candidates hold an Associate's degree (Bachelor's preferred) and have at least one year of high-volume healthcare call center experience.