Healthcare Correspondence Specialist: Billing & Claims

Ventra Health, Inc.; Mabalacat; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Discretionary incentive bonus

Job summary

Ventra Health, Inc. is looking for a Correspondence Specialist in Pampanga, Mabalacat. The role involves researching and handling incoming correspondence, primarily related to claim rejections and billing issues. Candidates should have customer service experience, ideally in a healthcare setting.

The ideal applicant will demonstrate strong communication, organizational, and time management skills, and will work effectively in a fast-paced environment while managing multiple priorities.

Qualifications

• One year of customer service experience, preferably in healthcare.
• Ability to handle escalated calls and correspondence.
• Strong mathematical skills for computations.

Responsibilities

• Research and handle incoming correspondence.
• Resolve patient billing issues.
• Evaluate and acknowledge incoming concerns.

Skills

Knowledge of Explanation of Benefits

Knowledge of insurance plans

Knowledge of ICD-10 and CPT Codes

Strong communication skills

Strong time management skills

Strong organizational skills

Education

High School Diploma or Equivalent

Tools

Word processing software

Spreadsheet software

Database software

Presentation software

Job description

Ventra Health, Inc. is looking for a Correspondence Specialist in Pampanga, Mabalacat. The role involves researching and handling incoming correspondence, primarily related to claim rejections and billing issues. Candidates should have customer service experience, ideally in a healthcare setting.

The ideal applicant will demonstrate strong communication, organizational, and time management skills, and will work effectively in a fast-paced environment while managing multiple priorities.