Healthcare Administrative & Patient Support Specialist

One Workforce Global Corporation; Mabalacat; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Full-Time Employment

Competitive Salary Package

HMO Coverage

Remote Work Setup

Work-Life Balance

Growth-Oriented Environment

Career Growth Opportunities

Job summary

One Workforce Global Corporation in the Philippines is seeking a highly organized Healthcare Administrative & Patient Support Specialist to join our growing team.

You will support the day-to-day administrative operations of a healthcare practice, serving as a key point of contact for patients and providers while ensuring seamless scheduling, intake, billing coordination, records management, and overall patient support.

Qualifications

• 2–4 years of experience in healthcare administration or related roles.
• Experience working with U.S.-based healthcare providers, patients, or healthcare teams.
• Strong background in appointment scheduling, administrative support and office coordination, insurance verification and billing support.
• Experience using EHR/EMR systems, CRM platforms, Microsoft Office, and Google Workspace.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal English communication skills.
• Ability to work independently with minimal supervision.
• High level of accuracy, professionalism, and attention to detail.

Responsibilities

• Answer incoming calls and respond to patient inquiries via phone, email, and other communication channels.
• Provide professional, timely, and compassionate support to patients and clients.
• Monitor voicemail, email, and messaging platforms to ensure prompt follow-up.
• Escalate urgent, sensitive, or clinical concerns to appropriate team members while maintaining confidentiality.
• Manage appointment scheduling, rescheduling, cancellations, and waitlists.
• Coordinate new patient intake, onboarding, and documentation collection.
• Gather, verify, and maintain accurate demographic, insurance, referral, and intake information.
• Verify insurance eligibility, benefits, and coverage details.
• Submit and monitor insurance claims and track payment status.
• Process medical records requests, referrals, and HIPAA-compliant documentation.

Skills

Healthcare administration

Patient services

Medical reception

Customer support

Intake coordination

Documentation management

Tools

EHR/EMR systems

CRM platforms

Microsoft Office

Google Workspace

Job description

About the role

One Workforce Global is seeking a highly organized and customer-focused Healthcare Administrative & Patient Support Specialist to join our growing team. In this role, you will support the day-to-day administrative operations of a healthcare practice, serving as a key point of contact for patients and providers while ensuring seamless scheduling, intake, billing coordination, records management, and overall patient support. The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and can independently manage multiple administrative functions while delivering an exceptional patient experience.

Key responsibilities

• Answer incoming calls and respond to patient inquiries via phone, email, and other communication channels.

• Provide professional, timely, and compassionate support to patients and clients.

• Monitor voicemail, email, and messaging platforms to ensure prompt follow-up.

• Escalate urgent, sensitive, or clinical concerns to appropriate team members while maintaining confidentiality.

• Manage appointment scheduling, rescheduling, cancellations, and waitlists.

• Coordinate new patient intake, onboarding, and documentation collection.

• Gather, verify, and maintain accurate demographic, insurance, referral, and intake information.

• Verify insurance eligibility, benefits, and coverage details.

• Submit and monitor insurance claims and track payment status.

• Process medical records requests, referrals, and HIPAA-compliant documentation.

About you

• Minimum of 2-4 years of experience in healthcare administration, patient services, medical reception, customer support, intake coordination, or related roles.

• Experience working with U.S.-based healthcare providers, patients, or healthcare teams.

• Strong background in appointment scheduling and calendar management, administrative support and office coordination, insurance verification and billing support, medical records management, patient intake and documentation, and client and patient communication.

• Experience using EHR/EMR systems, CRM platforms, Microsoft Office, and Google Workspace.

• Strong organizational, multitasking, and problem-solving skills.

• Excellent written and verbal English communication skills.

• Ability to work independently with minimal supervision.

• High level of accuracy, professionalism, and attention to detail.

Benefits

• Full-Time Employment

• Competitive Salary Package

• HMO Coverage

• Remote Work Setup

• Work-Life Balance

• Supportive and Growth-Oriented Work Environment

• Opportunities for Career Growth and Development