Intake and Administrative Coordinator

One Workforce Global Corporation; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Full-time employment

Competitive salary package

HMO coverage

Work-life balance

Supportive and growth-oriented work环境

Job summary

One Workforce Global is seeking an Intake and Administrative Coordinator to support client intake operations, appointment coordination, administrative processes, and internal team communication in a fast-paced, client-service environment. The ideal candidate is highly organized, customer-focused, with 2+ years in administrative support, and experienced in working with US-based clients.

Proficiency in Microsoft 365, OneDrive, Trello, and Slack is required to ensure smooth operations and

Qualifications

• 2+ years of administrative support experience.
• Experience with client intake and appointment scheduling.
• Experience working with US-based clients is preferred.
• Strong verbal and written English communication skills.
• Proficiency with Microsoft 365 and collaboration tools (Slack, Trello).
• Experience coordinating referrals and payments is a plus.

Responsibilities

• Manage inbound calls, messages, emails, and client inquiries promptly.
• Coordinate client intake, appointment scheduling, referrals, and payments.
• Maintain accurate, organized records and documentation.
• Support referral coordination and benefits verification as needed.
• Monitor shared inboxes and follow up on communications.
• Collaborate with teams using Microsoft 365, OneDrive, Trello, Slack.
• Provide admin support and respond to operational requests.
• Assist with team coordination, meeting logistics, and projects.

Skills

Client intake

Customer service

Calendar management

Organization

English communication

Multitasking

Attention to detail

Team collaboration

Tools

Microsoft 365 Suite

OneDrive

Trello

Slack

Job description

About the role

One Workforce Global is seeking a skilled Intake and Administrative Coordinator to join our growing team. This role is responsible for supporting client intake operations, appointment coordination, administrative processes, and internal team communication. The ideal candidate is highly organized, customer-focused, and experienced in managing multiple administrative tasks in a fast-paced, client-service environment. You will play a critical role in ensuring a seamless experience for clients while supporting operational efficiency across the organization.

Key responsibilities

• Manage inbound phone calls, messages, emails, and client inquiries in a professional and timely manner

• Coordinate client intake, appointment scheduling, referrals, and payment processing through designated platforms

• Maintain accurate records and documentation while ensuring information is organized and up to date

• Support referral coordination and benefits verification processes as needed

• Monitor shared inboxes and administrative channels to ensure prompt follow-up and communication

• Collaborate with internal teams using Microsoft 365, OneDrive, Trello, Slack, and other productivity tools

• Provide administrative support to team members and respond to operational requests efficiently

• Assist with team coordination, meeting logistics, and general administrative projects

About you

• Client intake and customer service experience

• Appointment scheduling and calendar management

• Strong administrative and organizational skills

• Proficiency in Microsoft 365 Suite

• Experience using collaboration tools such as Slack, Trello, or similar platforms

• 2+ years of experience in administrative support, client services, intake coordination, or a related role

• Experience in healthcare, counseling, wellness, professional services, or a similar client-focused industry preferred

• Experience working with US-based clients

• Strong verbal and written English communication skills

• Proven ability to manage multiple priorities while maintaining accuracy and attention to detail

About us

One Workforce Global is a growing organization supporting client intake operations and administrative processes in a client-service environment.

Benefits

• Full-time employment

• Competitive salary package

• HMO coverage

• Work-life balance

• Supportive and growth-oriented work environment