Healthcare Account Support Specialist

Telesys Bpo; Metro Manila; In loco; PHP 312.000 - 402.000; Tempo pieno

Descrizione del lavoro

Telesys Bpo in Metro Manila is hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and providers with inquiries related to benefits, eligibility, and claims. You will work with healthcare information and ensure accuracy.

The role requires a professional, detail-oriented, customer-first mindset and the ability to document interactions clearly in our system while meeting quality and productivity targets.

Mansioni

• Handle inbound healthcare-related inquiries via phone, chat, or email
• Assist with benefit explanations, eligibility verification, and claims status
• Provide accurate and compliant information while following healthcare policies
• Document customer interactions accurately in the system
• Escalate complex or sensitive concerns when necessary
• Meet quality, productivity, and customer satisfaction standards

Descrizione del lavoro

Telesys Bpo in Metro Manila is hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and providers with inquiries related to benefits, eligibility, and claims. You will work with healthcare information and ensure accuracy.

The role requires a professional, detail-oriented, customer-first mindset and the ability to document interactions clearly in our system while meeting quality and productivity targets.