Healthcare Account Associate - Patient & Provider Support

Telesys BPO; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Telesys BPO in Manila is hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and providers with inquiries about benefits, eligibility, claims, and services.

This role requires professionalism, attention to detail, and a customer-first mindset, with duties spanning phone, chat, and email support, documentation, escalation when needed, and adherence to quality standards.

Qualifications

• Strong communication abilities across phone, chat, and email
• Customer-focused mindset with professional handling of inquiries
• Ability to document interactions accurately in the system

Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email
• Assist with benefit explanations, eligibility verification, and claims status
• Provide accurate and compliant information while following healthcare policies
• Document customer interactions accurately in the system
• Escalate complex or sensitive concerns when necessary
• Meet quality, productivity, and customer satisfaction standards

Skills

Communication skills

Customer service

Attention to detail

Multichannel support

Job description

Telesys BPO in Manila is hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and providers with inquiries about benefits, eligibility, claims, and services.

This role requires professionalism, attention to detail, and a customer-first mindset, with duties spanning phone, chat, and email support, documentation, escalation when needed, and adherence to quality standards.