Healthcare Account Support Specialist

Caldwell Communications Consultancy Philippines; Marikina; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Job summary

A healthcare consulting company is seeking Healthcare Customer Service Representatives to manage patient inquiries, insurance questions, and service-related issues. Ideal candidates should have strong English communication skills and a customer-oriented approach. The role requires onsite presence in Metro Manila and offers competitive pay, paid training, and opportunities for growth in a collaborative environment.

Qualifications

• High School or Senior High School graduate, College preferred.
• Strong English communication skills.
• Customer-oriented with good attention to detail.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Strong English communication

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School graduate

Senior High School graduate

College preferred

Job description

A healthcare consulting company is seeking Healthcare Customer Service Representatives to manage patient inquiries, insurance questions, and service-related issues. Ideal candidates should have strong English communication skills and a customer-oriented approach. The role requires onsite presence in Metro Manila and offers competitive pay, paid training, and opportunities for growth in a collaborative environment.