Healthcare Customer Support Specialist

Orbit Human Resource Services, Inc.; Metro Manila; Sur place; PHP 230 000 - 320 000; Plein temps

Avantages offerts par ce poste

Paid training

Salary incentives

Night differential

HMO employee coverage starting Day 1

HMO for dependents on regularization

Life and Accident Insurance

13th and 14th month pay

Annual performance raise

Career advancement program

Inclusive work culture

Résumé du poste

Orbit Human Resource Services, Inc. in Metro Manila is hiring Customer Service Representatives for a healthcare account. The role welcomes college graduates (with or without experience) or those who completed at least 2 years of college and have 6 months BPO or customer service experience.

Excellent English and customer service skills are required. You will handle healthcare inquiries, communicate via calls, email, or chat, and aim for high service quality while maintaining confidentiality and

Qualifications

• College graduate with or without experience.
• At least 2 years of college with 6 months BPO or customer service experience.
• Excellent English communication (spoken and written).
• Strong interpersonal, analytical, and problem-solving skills.
• Attention to detail and good comprehension.
• Willing to work onsite.

Responsabilités

• Provide support for healthcare inquiries on plan coverage, benefits, and claims.
• Handle inbound calls, email, or chat according to channel.
• Resolve concerns professionally and document interactions.
• Maintain confidentiality of health information and comply with standards.
• Deliver high level of customer service while meeting metrics.

Connaissances

English fluency

Interpersonal skills

Analytical skills

Problem solving

Formation

College graduate (any course)

2 years college + 6 months BPO/customer service

Outils

MS Office

Description du poste

Orbit Human Resource Services, Inc. in Metro Manila is hiring Customer Service Representatives for a healthcare account. The role welcomes college graduates (with or without experience) or those who completed at least 2 years of college and have 6 months BPO or customer service experience.

Excellent English and customer service skills are required. You will handle healthcare inquiries, communicate via calls, email, or chat, and aim for high service quality while maintaining confidentiality and