Heathcare Account Associate- ASAP- Paid Training

Telesys BPO; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Company Equipment

Job Training

Job summary

Telesys BPO is seeking Customer Service Representatives for a Healthcare Account in Makati. This on-site role involves assisting patients and providers with inquiries about benefits and claims. Candidates should have a High/Senior High School education, possess a customer-first mindset, and demonstrate professionalism. Responsibilities include handling inbound inquiries and ensuring compliance with healthcare policies. The role offers performance bonuses, job training, and essential government-mandated benefits.

Qualifications

• Professionalism in interactions with patients and healthcare providers.
• Ability to handle multiple communication channels (phone, chat, email).
• Understanding of healthcare policies and procedures.

Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email.
• Assist with benefit explanations, eligibility verification, and claims status.
• Document customer interactions accurately in the system.
• Meet quality, productivity, and customer satisfaction standards.

Skills

Customer-first mindset

Attention to detail

Communication skills

Education

High/Senior High School

Job description

Telesys BPO

On-site - Makati | No Exp | Required | High/Senior High School | Full-time

Job Description

We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.

Key Responsibilities

• Handle inbound healthcare-related inquiries via phone, chat, or email.
• Assist with benefit explanations, eligibility verification, and claims status.
• Provide accurate and compliant information while following healthcare policies.
• Document customer interactions accurately in the system.
• Escalate complex or sensitive concerns when necessary.
• Meet quality, productivity, and customer satisfaction standards.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Company Equipment, Open Workspace

Professional Development

Job Training