Healthcare Acc. (Onsite – Alphaland)

Work Avenue and Business Solutions Incorporated; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is hiring for a healthcare customer support role based in Manila. You will handle inbound calls, assist customers with inquiries, and provide accurate information in a professional manner.

Onsite at Alphaland Southgate with shifting schedules, the role requires a high school graduate, good English communication, and a customer-focused approach to resolve concerns promptly while following account guidelines.

Qualifications

• High School Graduate or Senior High School Graduate.
• No call center experience required.
• Good verbal and written communication skills.
• B2 English proficiency.
• Willing to work onsite at Alphaland Southgate.
• Willing to work on shifting schedules.

Responsibilities

• Handle inbound calls from customers regarding healthcare-related inquiries and concerns.
• Provide accurate information and assistance based on account guidelines.
• Process customer requests and update account information when needed.
• Resolve concerns professionally and efficiently.
• Document customer interactions accurately in the system.
• Follow company policies, procedures, and quality standards.
• Maintain a professional and customer-focused approach at all times.

Skills

Verbal communication

Written communication

B2 English proficiency

Education

High School or Senior High School Graduate

Job description

Provide quality customer support for a Healthcare account by handling inbound calls, assisting customers with inquiries and requests, resolving concerns, and providing accurate information in a professional manner.

Qualifications

• High School Graduate or Senior High School Graduate
• No call center experience required
• Good verbal and written communication skills
• B2 English proficiency
• Willing to work onsite at Alphaland Southgate
• Willing to work on shifting schedules

Key Responsibilities

• Handle inbound calls from customers regarding healthcare-related inquiries and concerns
• Provide accurate information and assistance based on account guidelines
• Process customer requests and update account information when needed
• Resolve concerns professionally and efficientlyDocument customer interactions accurately in the system
• Follow company policies, procedures, and quality standards
• Maintain a professional and customer-focused approach at all times