Healthcare Support Specialist — Inbound Calls (Onsite)

Work Avenue and Business Solutions Incorporated; Makati; In loco; PHP 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

Work Avenue and Business Solutions Incorporated is hiring for a healthcare customer support role based in Manila. You will handle inbound calls, assist customers with inquiries, and provide accurate information in a professional manner.

Onsite at Alphaland Southgate with shifting schedules, the role requires a high school graduate, good English communication, and a customer-focused approach to resolve concerns promptly while following account guidelines.

Competenze

• High School Graduate or Senior High School Graduate.
• No call center experience required.
• Good verbal and written communication skills.
• B2 English proficiency.
• Willing to work onsite at Alphaland Southgate.
• Willing to work on shifting schedules.

Mansioni

• Handle inbound calls from customers regarding healthcare-related inquiries and concerns.
• Provide accurate information and assistance based on account guidelines.
• Process customer requests and update account information when needed.
• Resolve concerns professionally and efficiently.
• Document customer interactions accurately in the system.
• Follow company policies, procedures, and quality standards.
• Maintain a professional and customer-focused approach at all times.

Conoscenze

Verbal communication

Written communication

B2 English proficiency

Formazione

High School or Senior High School Graduate

Descrizione del lavoro

Work Avenue and Business Solutions Incorporated is hiring for a healthcare customer support role based in Manila. You will handle inbound calls, assist customers with inquiries, and provide accurate information in a professional manner.

Onsite at Alphaland Southgate with shifting schedules, the role requires a high school graduate, good English communication, and a customer-focused approach to resolve concerns promptly while following account guidelines.