Healthcare Plan Concierge

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Customer Service specialist to handle inbound and outbound calls and educate customers on US health plan benefits.

The role requires strong communication, listening, and problem-solving skills, with the ability to work independently in a fast-paced environment. The successful candidate will liaise with health plans, service centers, and other teams, delivering clear guidance and compassionate support to policy holders.

Qualifications

• Excellent communication skills in spoken and written word.
• Ability to listen and understand customers' needs.
• Creative problem-solving and analytical skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Provide high level service to inbound and outbound calls.
• Educate customers on US health plan benefit package.
• Investigate and resolve escalations and complaints using available resources.
• Follow up timely and communicate proactively to customers.
• Serve as liaison between customers, health plans, service centers and other areas.
• Must have thorough technical knowledge of assigned products and excellent communication skills.
• Deliver complex business resolution services via calls or portal messaging.
• Respond to inquiries from policy holders needing more information.

Skills

Active listening

Written & spoken communication

Creative problem solving

Independent work in fast-paced env

Tools

Microsoft Word

Outlook

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Customer Service specialist to handle inbound and outbound calls and educate customers on US health plan benefits.

The role requires strong communication, listening, and problem-solving skills, with the ability to work independently in a fast-paced environment. The successful candidate will liaise with health plans, service centers, and other teams, delivering clear guidance and compassionate support to policy holders.